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Shipping & Returns

Shipping & Returns

Returns Policy

You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.). If the item has been used, we reserve the right to charge a 15% restocking fee.

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.

Shipping

We can ship to virtually any address in the world. If your country is not listed on our website, just email us at sales@qualitytng.com and we will send you a specific shipping quote. When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page. Please contact us if you want to ship freight collect or use a carrier other an United Parcel Service.


Please also note that the UPS ground shipping rates are weight-based, air freight shipping rates are UPS Volume rates. The ground weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.

International Orders

International shipments will be via UPS airfreight. If you have an existing account with UPS, Federal Express or DHL and you want us to ship freight collect will be do if you provide us with your account number with your order. Nominal international packaging costs will still apply. Airfreight shipping time to anywhere in the world is usually within two to seven days as quoted by the air carriers. However, neither the air carrier nor us has any control over your countries customs agents. Make sure we have a contact person's name and phone number as the carrier will contact you relative to any taxes or import duties that must be paid prior to delivery. Your quick response to their phone calls, faxes or emails will expedite your shipment.

International Shipment Taxes and Duties. 

Our prices are for the items and freight only; any additional taxes or customs duties are your responsibility and will have to be paid to the freight carrier prior to delivery. Contact your local customs agents if you have questions concerning the taxes and duties in your country. All our products have the same Harmonized International Tariff Code of 9023.000, Educational Materials. You may need to provide this number in order to determine any duties that apply in your country.

Direct Orders

Note that all items on this website may be ordered directly from our sales office in Troy Michigan. Contact us via email, fax, or phone and we will provide you the necessary information. email: sales@qualitytng.com  phone: 248-641-7030  fax: 248-641-7031

 

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